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Moving your service to a new house

Moving can be stressful enough without worrying about your internet connection. Here's everything you need to know to keep (or transfer) your Netbright service with as little disruption as possible.

Step 1: Tell Us Early

Let us know at least 2 weeks before your move date, if possible. This gives us time to check serviceability at your new address and book a technician if a new installation is needed.

You can notify us by:

Step 2: We Check Serviceability at Your New Address

Not every address in our coverage area can be connected the same way. When you let us know your new address, we'll confirm:

  • Whether it's within our network footprint
  • What connection type is available (fibre, fixed wireless, etc.)
  • Whether a technician visit is required, or if it can be a simple changover

If your new address is outside our coverage area, we'll let you know as early as possible so you have time to explore alternatives.

Step 3: Choose Your Transfer Date

We'll work with you to schedule the transfer as close as possible to your move-in date. A few things worth knowing:

  • Same suburb/area moves can often be scheduled quickly, sometimes within a few business days.
  • Moves to a new area may need a technician appointment, so these need more lead time.
  • If there's a gap between disconnecting your old address and connecting the new one, we'll tell you upfront so there are no surprises.

Step 4: On Moving Day

  • Please don't disconnect or pack away your modem/router until our support team confirms it's OK to do so — some plans require the equipment to be returned or reused at the new address.
  • If you're bringing your own equipment, make a note of your account and service details so setup at the new address is quick.
  • Keep your account email and phone number up to date so we can reach you with any last-minute updates.

Will My Plan or Price Change?

This will depend on what's available at your new address. If your current plan isn't available there, we'll talk you through the best alternative before anything is finalised. You won't be moved to a different plan without your agreement.

What If I'm Moving Outside Our Coverage Area?

If we can't service your new address, you can:

  • Cancel your service (standard notice terms apply)

  • Request a final bill and equipment return instructions

We're always sorry to see you go, and if you move back to where we can service you, we'd love to have you back.

Need Help?

If you're not sure whether your new address is in our coverage area, or you just want to talk through the options, contact support — we're happy to help you plan the move before you commit to a date.